Profese online 2012, 5(1):5-10 | DOI: 10.5507/pol.2012.002

THE IMPORTANCE OF INTERNAL COMMUNICATION IN HOSPITAL MANAGEMENT

Jana Holá
Department of Informatics, Management and Radiology, Faculty of Health Studies, University of Pardubice, Pardubice, Czech Republic

Aim: The aim of the research was to describe the status and importance of internal communications in a hospital and recommend proposals for its improvement.

Methods: There is analysis of internal communication according own methodology - key assumptions of effective internal communication. Qualitative research through depth interviews with top management of the hospital identified the main factors affecting internal communication, its effect and meaning was tested by quantitative research - questionnaire survey of employee's views.

Results: The hypotheses the importance of internal communication and its impact on work behaviour and performance were confirmed. Internal communication was evaluated by the basic assumptions of internal communication were evaluated and recommended its improvement.

Conclusion: Workers perceive internal communication as an important and agree that affects their job performance and work behaviour. The hospital did not properly set some of main assumptions for the functioning of internal communication. Management adopted proposals of improvement.

Keywords: internal communication, management, hospital

Published: April 2012  Show citation

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Holá, J. (2012). THE IMPORTANCE OF INTERNAL COMMUNICATION IN HOSPITAL MANAGEMENT. Profese Online, 5(1), 5-10. doi: 10.5507/pol.2012.002
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