Profese online 2013, 6(2):35-39 | DOI: 10.5507/pol.2013.018

EVALUATION OF PATIENT SATISFACTION WITH NURSING CARE

Jarmila Winklerová, Darja Jarošová
Department of Nursing and Midwifery, Faculty of Medicine, University of Ostrava, Ostrava, Czech Republic

Aims: The aim of this study was to determine patient satisfaction with nursing care provided in selected wards of two hospitals of Moravian-Silesian region, to determine whether there is a connection between demographic and clinical characteristics of patients and their satisfaction and to compare patient satisfaction according to health facility and department, where they were hospitalized.

Methods: The sample of descriptive correlation study consisted of 507 patients hospitalized in the period from February to March 2011 on 13 inpatient wards in hospitals Karvina-Raj and Orlova. Data were collected using a standardized questionnaire Patient Satisfaction Scale (PSS), which measures patient satisfaction in eleven items of three areas - technical/rational aspects, provision of information and area of interaction and support.

Results: Patients were most satisfied with the technical aspects of nursing care and least with provision of information. Demographic characteristics of the patients did not have a major impact on their satisfaction. Only in one hospital (NsP Karvina) were men in all factors happier than women and on the contrary the smallest satisfaction reported patients who described their health status as satisfactory. In NsP Orlova they reported higher satisfaction with the support and interaction patients hospitalized longer period of time.

Conclusion: The results of the study did not show statistically significant differences in evaluation of patient satisfaction between hospitals or between departments surveyed.

Keywords: nursing care, hospital, patient, satisfaction, PSS questionnaire

Published: October 2013  Show citation

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Winklerová, J., & Jarošová, D. (2013). EVALUATION OF PATIENT SATISFACTION WITH NURSING CARE. Profese Online, 6(2), 36-40. doi: 10.5507/pol.2013.018
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